Grace Reid

Education

Texas Tech University

2024

Bachelor of Arts, Writing, Design, & Technical Communication

Coursework: Technical Writing, Designing Instructional Manuals, UX Research, UX Design

Coastal Alabama Community College

2022

Bachelor of Arts, Writing, Design, & Technical Communication

Coursework: Technical Writing, Designing Instructional Manuals, UX Research, UX Design

United Supermarkets, LLC

December 2024 – Present

Website Specialist

Built and maintained landing pages and web experiences within multiple CMSs, translating complex product features into clear, user-focused content.

Managed multiple projects, achieving 100% on-time project completion within tight deadlines.

Wrote and copyedited content to ensure adherence to grammar, punctuation, and style standards.

Utilized user feedback and data to tailor content to the audience, enhancing software usability.

United Supermarkets, LLC

July 2024 – January 2025

Digital Experience Coordinator

Collaborated with cross-departmental teams to communicate business requirements and deliver user-centered content solutions.

Maintained digital assets within a CMS, improving site usability, accessibility, and user experience.

Created and updated internal documentation resources, improving cross-functional communication.

Walmart

March 2021 – July 2024

Digital Personal Shopper

Refined departmental processes to better align with customer needs, improving customer experience.

Trained and mentored new team members on departmental workflows and communication standards.

Reviewed customer orders for accuracy, applying strong attention to quality assurance standards.

Experience utilizing Microsoft Office Suite, Google Workspace, Adobe Creative Cloud, Figma, WordPress, HubSpot, Google Analytics, HTML, CSS, JavaScript, and Monday.com to create content.

Developing user personas, designing interactive prototypes, building responsive webpages, and conducting usability testing to improve user experience.

Optimizing website speed, performance, and SEO through meta tags, keywords, and lazy loading.